Privacy Policy

Introduction

Welcome to **ChatExpertHub**. Our website, WhatsApp Business solutions, and mobile application (collectively referred to as the "**Platform**") provide users across India (**"Users," "you,"** and its grammatical variations) access to a diverse array of **legal guidance and related support services**. This Privacy Policy outlines how ChatExpertHub collects, utilizes, shares, and safeguards the personal information you entrust to us while using the Platform. It is an integral part of the **Terms of Service** governing your use of our services. We urge you to review this Privacy Policy carefully before engaging with our Platform. Any terms not defined here shall carry the meaning assigned to them in our Terms of Service.

Types of Information We Collect

We may gather the following categories of information to provide and improve our services:

  1. Information You Provide: During platform registration, you'll be asked to provide personal details such as your name, location, email address, mobile number, profile picture, date of birth, place of birth, time of birth, and other relevant profile information.
  2. Transaction Information: When you engage in financial transactions related to your ChatExpertHub service or account, we collect and store relevant details including the payment method, amount, and date/time of the transaction.
  3. Customer Interaction Data: Any interactions with our customer support team across various communication channels may be recorded and stored for quality assurance and service improvement purposes.
  4. Technical Data: We automatically collect certain technical information as you use the Platform, which may include your IP address, geographical location, device identifiers, browser type, language settings, referring URLs, and cookies (as detailed below).
  5. Messages and Content: When you use the Platform for communication, we collect and store the messages you send or receive, along with any other content you upload or share through the Platform.
  6. Cookies: Our Platform uses cookies, which are small text files that uniquely identify your browser and help us recognize information you've consented to provide. Cookies facilitate storing certain data each time you visit a page on our Platform. These cookies do not contain personal data. You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your experience and limit access to certain Platform features. We recommend keeping cookies enabled for optimal use. The cookies we utilize are primarily for displaying advertisements, sometimes in partnership with third-party service providers. These third parties do not have access to your personal information.
  7. Web Beacons: We employ web beacons (also known as pixel tags or clear GIFs) in conjunction with cookies to track and analyze user interaction with our Platform and its content. Disabling cookies may render web beacons ineffective. You can block web beacons using specific browser extensions.

Certain information required during your initial access or registration is mandatory and essential for us to provide our services. Your inability to provide this mandatory information may prevent access to some Platform features. Please note that for payments made through the Platform, we do not store any payment or card-related details such as card numbers, account numbers, validity dates, expiry dates, or CVV codes.

How We Utilize Your Information

We use the information you provide to enable your access and usage of the Platform, process financial transactions, facilitate your participation in various services and events, and to market our products or services, as well as those of our affiliated companies, subsidiaries, and partners. Additionally, we may use this information to send you service-related communications, handle customer support requests, conduct internal operations, verify and authenticate users and their accounts, assess the effectiveness of our promotions and advertisements, tailor the Platform experience to your preferences, offer comprehensive customer support, and enforce our Platform's policies.

In compliance with TRAI regulations, please be aware that we may contact users registered on the National Do Not Call (DND) registry via calls or SMS for essential communications related to our services.

How We Safeguard Your Information

Your information is securely stored on protected servers within a controlled environment. We implement reasonable security measures, including technical, administrative, and physical safeguards, to protect your data from unauthorized access, misuse, alteration, or disclosure.

How We Disclose Your Information

We do not share your personal information with third parties, except under the following circumstances:

  • We may share your information with **trusted service providers** who assist us in operating and maintaining the Platform, performing services on our behalf, or supporting our business operations.
  • We may disclose your information to **law enforcement or other government authorities** when required by applicable law, regulation, legal process, or governmental request.
  • We may share your information with **other users of the Platform** if you have given explicit consent for such sharing.

Duration of Information Retention

We will retain your information for as long as necessary to provide you with our services and fulfill the purposes outlined in this Privacy Policy. Additionally, we may retain your information for a longer period if mandated by law or if we deem it necessary to safeguard our legitimate interests, resolve disputes, or enforce our agreements.

For support or inquiries regarding data retention, please contact us at support@chatexperthub.com.

Your Rights and Choices

You have important rights regarding your personal information. You can **access, update, or request deletion** of your personal data. Furthermore, you may **object to the processing** of your data or **withdraw your consent** at any time where processing is based on consent.

To exercise these rights or for any privacy-related concerns, please reach out to us at support@chatexperthub.com.

Data Protection and Security

We implement robust and reasonable measures to safeguard your personal information from unauthorized access, use, or disclosure. However, it's crucial to understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Children's Privacy

Our Platform is not intended for individuals under the age of 13. We do not knowingly collect any personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that data from our servers.

Third-Party Services and External Links

The Platform may integrate third-party services, such as Google Analytics, to monitor and analyze user activity, which helps us improve the user experience. These third parties may collect data, including your IP address, browser type, and pages visited. Our Platform may also contain links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

Contact Us

Should you have any questions, concerns, or require clarification regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

**Email:** support@chatexperthub.com

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or relevant laws. Any modifications will be communicated by posting the updated policy on our website, with the "Last Updated" date clearly indicated at the top of the page (you might consider adding this date).

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.